Returns & Exchange Policy

Last updated: 15.07.2025

At Viola Exclusive, we take pride in offering high-quality fabrics and excellent customer service. Please review our return and exchange policy below before placing an order.

General Policy

Due to the nature of our products, we do not accept returns or exchanges on custom-cut or customized fabrics, except in the case of manufacturing defects.

Defective or Damaged Items

If you receive an item with a manufacturing defect, you must report it within 3 calendar days of receiving your order. To file a claim, please provide:

  • A clear description of the issue

  • Photos or videos showing the defect

  • Your order number and full contact details

Once your claim is received and reviewed, we will offer one of the following solutions based on the circumstances:

  • Repair (if possible)

  • Replacement of the same or similar item

  • Refund of the product value (excluding shipping costs)

We reserve the right to deny claims that do not meet the above conditions or show signs of misuse, alteration, or wear after delivery.

Need Help?

If you have any questions about shipping, delivery, or your order status, feel free to contact us:

📧 Email: info@violaexclusive.com
📱 Instagram DM: @violaexclusive