Privacy Policy
Last updated: 11.08.2025

Welcome to ViolaExclusive.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us through social media or messaging platforms.

1. Who We Are

Viola Exclusive is a fabric and textile retailer offering high-quality bridal and fashion fabrics through our website and social media platforms.

2. What Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Purchase history

  • Messages or inquiries sent via contact forms, DMs, or WhatsApp

  • Device and browser data (via cookies)

3. How We Use Your Information

Your data is used to:

  • Process and deliver your orders

  • Respond to inquiries or requests

  • Improve website functionality and customer experience

  • Send updates about your orders, offers, or new arrivals (only if you opt-in)

  • Prevent fraud and ensure security

4. How We Share Your Data

We do not sell your personal information. Your data may be shared with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers

  • Analytics tools (e.g., Google Analytics)

  • Advertising platforms (e.g., Meta Ads) – only anonymous data is used

All third parties are required to protect your data in accordance with the law.

5. Cookies and Analytics

ViolaExclusive.com uses cookies to improve performance and user experience. You can manage cookie preferences through your browser settings.

We also use Google Analytics to track visits and understand how users interact with our site. Some analytics data may be shared with Google to help improve Google’s products and services. This sharing is carried out under the Google Measurement Controller–Controller Data Protection Terms. Google acts as an independent data controller for this shared data.

To learn more about how Google uses your information, please visit the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Your Rights

If you are based in the EU (including North Macedonia), you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw consent for data processing

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: info@violaexclusive.com

7. Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes above or as required by law.

9. Third-Party Links

Our site or content may include links to external websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this policy, or how your data is used, please contact us at:

📧 info@violaexclusive.com
🌐 www.violaexclusive.com