Shipping & Delivery Policy
Last updated: 15.07.2025
Thank you for shopping at Viola Exclusive. Below you’ll find all the details related to shipping, delivery times, and customs for both local and international orders.
Order Processing Time
All orders are processed within 1–3 business days after your payment is confirmed.
Please note: Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Options & Estimated Delivery Times
We currently offer shipping within North Macedonia and selected international countries. Delivery times vary based on your location:
| Location | Estimated Delivery Time | Courier / Service |
|---|---|---|
| North Macedonia | 1–3 business days | Local Courier |
| Kosovo | 3–5 business days | Local Courier |
| Europe | 5–10 business days | DHL, Standard Post, Others |
| International | 7–14 business days | DHL, UPS, Others |
Once your order has been shipped, you will receive a confirmation email or message with tracking information.
Shipping Costs
Shipping costs are calculated at checkout based on your order total and delivery location.
Customs, Duties & Taxes (For International Orders)
Viola Exclusive is not responsible for any customs fees, import duties, or taxes that may apply to international shipments. These charges are determined by your local customs authorities and must be paid by the customer.
We recommend checking with your country’s customs office to determine what additional costs may apply before placing your order.
Delays & Delivery Issues
While we do our best to ensure prompt delivery, shipping delays may occasionally occur due to:
-
Courier service issues
-
Weather conditions
-
Customs inspections (for international orders)
Viola Exclusive is not liable for delays or lost shipments once the order has been handed over to the courier service. However, we are happy to assist you in tracking your order or resolving any issues.
Need Help?
If you have any questions about shipping, delivery, or your order status, feel free to contact us:
📧 Email: info@violaexclusive.com
📱 Instagram DM: @violaexclusive
